How to Dispute a Charge or Request a Refund

Step 1: Gather Necessary Information

Before contacting support, collect the following details:

– The email associated with your account.
– Details of the disputed charge (date, amount, transaction ID).
– Any relevant receipts or confirmation emails.
– A clear explanation of the issue or reason for dispute.

Step 2: Contact Customer Support

You can request a charge dispute or refund through our support channels:

– Support Center: Visit our Help Center and submit a request.
– Email: Send an email to support@grouped.com with your details.

Step 3: Submit a Dispute or Refund Request

When reaching out:

– Clearly specify that you want to dispute a charge or request a refund.
– Include all relevant information and documentation.
– Describe the issue concisely (e.g., unauthorized charge, incorrect amount).

We aim to respond to all requests within 24-48 hours (often sooner). Refunds typically take 3-5 business days to appear on your account.